Dermatellis Privacy Policy

Information We Collect

Dermatellis collects various types of information to provide and improve our services, process your orders, and personalize your experience. The data we gather can be categorized into two main types: directly provided information and automatically collected information.

Directly Provided Information

When you interact with our website, such as creating an account, making a purchase, or contacting customer support, you may directly provide us with the following personal information:

• Personal Identifiers: Your name, email address, postal address, phone number, and date of birth. This information is crucial for order fulfillment and communication.
• Payment Information: Details necessary for processing transactions, such as credit card numbers or other payment method details. Please note that we do not store full credit card numbers on our servers; this data is securely handled by our trusted third-party payment processors.
• Account Information: Username, password, and other registration details you provide when setting up an account with us.
• Communication Data: Records of your correspondence with our customer service team, including emails, chat transcripts, and phone call recordings, which help us improve our support.
• User-Generated Content: Any reviews, comments, or feedback you submit on our products or services.

Automatically Collected Information

As you navigate and interact with our website, we automatically collect certain information about your device and browsing actions. This helps us understand user behavior and enhance website functionality.

• Device Information: Your IP address, device type (e.g., mobile, tablet, desktop), operating system, and browser type.
• Usage Data: Information about how you use our website, including pages visited, products viewed, time spent on pages, click patterns, and referring URLs.
• Location Data: General geographical location derived from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For more details, please refer to our Cookie Policy.

How We Use Your Information

The information we collect is utilized for various purposes, all aimed at delivering a superior service and user experience. We process your data based on legitimate business interests, contractual necessity, legal obligations, or your consent.

Service Provision and Improvement

• Order Processing and Fulfillment: To process your purchases, ship products, and manage returns and exchanges.
• Account Management: To create and maintain your user account, allowing you to access order history and personalized features.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
• Website Optimization: To analyze website performance, identify areas for improvement, and enhance user interface and experience.
• Product Development: To understand market trends and consumer preferences, guiding the development of new products and services.

Personalization and Marketing

• Personalized Experience: To tailor product recommendations, content, and offers based on your browsing history and purchase behavior.
• Marketing Communications: To send you newsletters, promotional emails, and special offers about Dermatellis products and services, provided you have opted in to receive such communications. You can opt-out at any time.
• Targeted Advertising: To display relevant advertisements on our website and third-party platforms.

Security and Legal Compliance

• Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as tax and consumer protection laws.
• Policy Enforcement: To enforce our Terms of Service and other policies.

Data Protection

At Dermatellis, the security of your personal data is a top priority. We implement a variety of robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

Security Measures

• Encryption: We use industry-standard encryption technologies, such as SSL/TLS, to protect data during transmission over the internet.
• Secure Servers: Your data is stored on secure servers located in controlled facilities with restricted access.
• Access Controls: Access to personal data is limited to authorized personnel who require it for legitimate business purposes. All personnel are bound by strict confidentiality obligations.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. Examples include payment processors, shipping partners, and marketing platforms.